We will happily refund or exchange any item purchased from Dapper Dog. However . . .
Returned goods MUST be unused with the original tags still intact. If items/goods are not returned in re-saleable condition – or if the tags have been removed – we will NOT issue a refund.
PLEASE NOTE: We will only pay the cost of return delivery if items are damaged, faulty or defective, not on wrongly ordered goods.
To help us deal with your return as quickly and efficiently as possible, you must mark all returns as “RETURNED GOODS”. All returns must have your receipt and reason for return attached.
We will credit the card that was used to purchase the product/item. Please be patient as this may take up to 10 working days to process as cleared funds.
If you have any questions please contact firstname.lastname@example.org
What do I do if an item doesn't fit or I don't like the colour?
For UK customers, please return your goods within 30 days – or by the end of January (in the case of unwanted Christmas presents). For international customers, please return within 40 days. For return postage costs, please see below.
If – for example – you purchased an item at a show and it does not fit, you might wish to make exchange. In this case, please note that you will be charged postage to send the correct item to you.
BLACK FRIDAY EVENT RETURNS
ALL BLACK FRIDAY EVENT PURCHASES ARE SUBJECT TO ITEMS/PRODUCTS BEING IN STOCK DURING THE 7 DAY PERIOD. PLEASE NOTE THAT THEY WILL NOT BE PUT ON BACK ORDER OR SENT OUT AT A LATER DATE.
ALL EXCHANGES/REPLACEMENT ITEMS/PRODUCTS FROM OUR BLACK FRIDAY EVENT WILL BE CHARGED AT FULL PRICE.
What do I do if an item is faulty when it's delivered?
Firstly, if this has happened to you, we are unduly sorry. Please repackage the product and return it to us with your receipt. Once we receive the goods:
- If you request a refund, we will do so by the method used to pay for the order. Please be patient as this may take up to 10 working days to appear as cleared funds.
- If you requested a replacement, we will aim to dispatch this within 7 working days (subject to item being in stock). We will keep you updated throughout the process.
Who pays the postage on returned items?
If you return an item due to it not fitting or being unsuitable, you will be responsible for the return postage costs. However, if you return something due to it being faulty or you received the wrong item, then we will refund the postage costs. If you are in either position, we recommend that you use recorded delivery or registered post. This way, you cover yourself against loss should these items go astray during transit.
How quickly will Dapper Dog process my return?
We aim to process all returns within 7 working days.
What happens if Dapper Dog are out of stock on replacement?
If you paid for your order by card, we will refund your card for the cost of the goods and postage. Please note that this may take up to 10 working days to appear as cleared funds. However, provided you don’t cancel your replacement order, we will dispatch and recharge a replacement when it comes back into stock.
How do I know if Dapper Dog has processed my return?
If you have not yet received your exchange or refund within 10 days please contact email@example.com
Customers outside of the UK must follow the instructions above, along with our standard returns procedures. To help us deal with your return as quickly and efficiently as possible, you must mark all returns as “RETURNED GOODS”.