Terms and Conditions

Delivery Information

Dapper Dog offers free delivery on orders over £50

Where will Dapper Dog deliver goods?

Dapper Dog deliver within the EU. If you are outside the EU please contact us at sales@dapperdog.co.uk for further details.

What delivery method does Dapper Dog use?

For UK orders we use UK Mail or Royal Mail Post. This means that your goods will usually arrive within 3/4working day for most of the UK mainland. Please allow 7 working days. If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland. Delivery times may be extended, depending on where exactly you live.

For International Delivery we use Royal Mail Airmail to despatch your order. Please allow at least 14 days for your order to arrive.

If you have a problem with a delivery or with goods damaged in transit, email us at sales@dapperdog.co.uk.

Delivering to your address

Once an order has been processed the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the postman calls, they will leave a card. You can collect your goods from your local branch.

Returns Policy

We will happily refund or exchange any item purchased from Dapper Dog.

Returned goods must be unused with the original tags.

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS. All returns must have your receipt and reason for return attached.

We will credit the card we have on file for you, this may take up to 10 working days to appear as cleared funds.

If you have any questions please contact sales@dapperdog.co.uk

What do I do if an item doesn't fit or I don't like the colour?

For UK customers please return it to us within 30 days - or the end of January in the case of unwanted Christmas presents. For International customers please return it to us within 40 days. Returned goods must be unused and with labels attached. Goods will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.

SHOW RETURNS

Items purchased at shows - if this item does not fit and you wish to exchange - please note postage will be charged to send the correct item to you.

 

What do I do if an item is faulty when it's delivered?

Return with receipt. Once we receive the goods:-

 

1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.

2. If you requested a replacement we will despatch within 7 working days.

Who pays the postage on returned items?

If you return something due to it not fitting or being unsuitable, you will need to pay the postage costs to return it to us. If your order is over £50 (this would mean free delivery) but if the items are returned and only part or no sale is made we reserve the right to take the postage amount of the refund.  If you return something due to it being faulty we will refund the postage costs. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

How quickly will Dapper Dog return?

We aim to process all returns within 7 working days.

What happens if Dapper Dog are out of stock on replacement?

If you paid for order by card - we will refund your card (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.

How do I know if Dapper Dog has processed my return?

If you have not received your exchange or refund within 10 days please contact sales@dapperdog.co.uk

International Returns

Customers outside of the UK must follow the instructions above along with our standard returns procedures. To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS.

Privacy Policy

Dapper Dog is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.

We do not pass your personal information on to third parties.

All transactions that you initiate with Dapper Dog on this web site are confidential. Your name will not be added to any third party mailing lists.

The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Dapper Dog are carrying out (if you have selected to receive these emails/newsletters).

Right to request information

You have a right to request a copy of any personal data held by Dapper Dog at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by Dapper Dog to: sales@dapperdog.co.uk.

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 28th May 2010.

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Other

All correspondence must be in English.